FAQ

Frequently Asked Questions, or FAQs for short, are a compilation of frequently asked questions and the corresponding answers on a topic.

FAQs became popular in information technology, especially on the Internet, where many Usenet newsgroups created a FAQ collection to relieve the burden on forums. Because the FAQ principle has proven itself, we have decided to include it at Coffee-Bike.

Delivery

How much are the shipping costs?

Shipping costs include all costs associated with associated with shipping. These are not included in the product price, but are listed separately in the invoice.

Shipping costs are a significant cost for the buyer, as they are included as an additional item in the purchasing costs and should therefore be included in financial planning.

The shipping costs table shows how the shipping costs are calculated: Click here.

How long does it take for my package to arrive?

Parcel shipping:

The standard delivery time for packages is 4-5 working days.
If you need something urgently, you can optionally book an express service.
Express orders are always prioritized.

Please note the following for express orders:
Orders received by 12 noon (Monday - Friday, excluding public holidays and company holidays of Coffee-Bike GmbH), shipping will be done on the same day by the desired variant.

Please also note that express shipping is only available for products from shipping categories A and B, and only for the entire shopping cart. If the shipping day falls on a friday,
In addition to the express costs, 15.00€ per package will be charged for saturday delivery.

Printed items, uniforms and all items that are specifically have a longer delivery time than items that are are in stock. The delivery time here is 10-12 days.

Pallet shipping:

When ordering more than 6 items from category B (e.g. cups), these are shipped by pallet. The standard delivery time changes and will then take 10-12 working days.

Which shipping partner do we work with?

Our parcel shipments are generally sent via
shipping service provider DPD.

For shipments by pallet we generally work with the
Koch logistcs company.

Where is my package?

Shipment tracking is done by request in the
Ticket area “Supply Chain” . Here you will find information about the shipment number of your
packages given.

How can I order by express?

To order by Express, please select in the checkout process select “Express” under “Shipping”. The amount will then automatically be added to your order added and you can proceed with payment.

Please note the following for express orders:
Orders received by 12 noon (Monday - Friday, excluding public holidays and company holidays of Coffee-Bike GmbH), shipping will be done on the same day by the desired variant.

Please also note that express shipping is only available for products from shipping categories A and B are possible and only for the entire shopping cart. If the shipping day falls on a friday, in addition to the express costs, 15.00€ per package will be charged for saturday delivery.

complaint

My package arrived damaged

When accepting a damaged delivery, there are a few steps to follow. You can find them here:

1. Write a ticket to "Supply Chain" .

2. The ticket must contain the following information:

  • Recognizable photo of the delivery note
  • Specific information about which products are damaged
  • A recognizable image of the damaged product

3. As soon as we have received all the information from you, we will
We will give you feedback in the ticket area about how to proceed.

Items are missing from my delivery or the wrong item was delivered to me

In case of a faulty delivery, please proceed as follows
become:

1. Determination of missing/faulty delivery by
Comparison with delivery note.

2. Ticket to “Supply Chain” with this information: Description
of the error, the delivery note number/order number and a picture of the delivery note.

3. Clarification about replacement or credit of the faulty/
missing article.

availability

I urgently need a specific product that is not available

We are constantly working to further optimize ourselves in order to
to prevent supply bottlenecks.

Unfortunately, we have also occasionally had problems with our
Suppliers and may not be able to resolve all delivery problems for
catch you. Local/international events such as the Corona pandemic
or the blockage of the Suez Canal may affect us.

We therefore recommend that you have sufficient
To have safety stock of the important products in order to achieve the above
to be able to intercept problems.

If a product is not available for more than 3-5 working days
please write a ticket to “Supply Chain” and we will give you information,
when the goods will be available again.